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Frequently Asked Questions


YES. GIVEN THAT IT’S PERFECTLY SAFE TO FEED RAW MEAT AT ALL, WE KNOW OUR PETS DO NOT HAVE THE SAME SENSITIVE STOMACHS AS US HUMANS! IT’S SAFE (AND VERY CONVENIENT) TO REFREEZE FOOD ONCE DEFROSTED.

NO! NO! NO! COOKED BONES ARE BRITTLE AND SPLINTER WHICH CAN BE DANGEROUS. RAW BONES ARE COMPARATIVELY SOFT AND FLEXIBLE.

YES. WE DO THIS A LOT IN SUMMER MONTHS, A LOVELY MEAT LOLLIPOP IS VERY COOLING! FEEDING FROZEN CAN BE USEFUL IN SLOWING DOWN THOSE WHO DON’T CHEW FOOD PROPERLY AND GULP FOOD. BUT YOU MUST MONITOR YOU PETS WHEN FEEDING FROZEN JUST INCASE.

IT IS NOT ADVISED, AND KIND OF DEFEATS THE POINT OF SWITCHING TO THE MOST NATURAL DIET IF FED ALONGSIDE A HIGHLY PROCESSED DRY FOOD.  RAW BONE REQUIRES A MORE ACIDIC STOMACH THAN KIBBLE. IF KIBBLE IS FED ALONGSIDE RAW THEN THE ACID MAY BE WEAKER AND CAUSE TUMMY UPSETS FROM UNDIGESTED BONE. FURTHERMORE, ONE OF THE REASONS WHY IT IS SAFE TO FEED RAW MEAT TO OUR PETS IS BECAUSE RAW MOVES THROUGH THE DIGESTIVE SYSTEM QUICKER THAN KIBBLE, IF DRY FOOD IS FED ALSO, THE DIGESTION OVERALL IS SLOWED WHICH MAY GIVE BACTERIA A CHANCE TO AFFECT YOUR PET.

NO! WE WOULDN’T ADVISE AS GRAINS (WHEAT, RICE ETC) THEY PROVIDE LITTLE OR NO NUTRITIONAL VALUE APART FROM CALORIES AND ARE DIFFICULT FOR CARNIVORES TO DIGEST, AND CERTAINLY NOT SPECIES APPROPRIATE. MOST HIGH END DRY FOODS EXCLUDE GRAINS, SO IT’S WIDELY ACCEPTED THAT THIS IS NOT NEEDED.

IF ORDERING FROZEN FOOD WE WOULD ALWAYS RECOMMEND FOR YOU TO BE IN FOR DELIVERY, HOWEVER, WE KNOW THIS SIMPLY ISN’T ALWAYS POSSIBLE. WE DO REQUIRE YOU TO PROVIDE US WITH A SAFE PLACE FOR THE COURIER TO LEAVE YOUR ORDER (PLEASE LEAVE IT WITHIN THE NOTES SECTION).

WE’LL LET YOU KNOW WHEN YOUR ORDER LEAVES OUR WAREHOUSE, AND IF YOU PROVIDE A EMAIL DHL WILL EMAIL YOU ON THE MORNING OF YOUR DELIVERY ADVISING A 2HR DELIVERY WINDOW. SEE THE NEXT QUESTION FOR MORE IMPORTANT INFO ABOUT DELIVERY.

NO. THE COST OF SENDING INSULATED CONTAINERS, AND THE VALUE OF THE FOOD MEANS THAT IS NOT VIABLE FOR US TO OFFER THEM FOR FREE.

DELIVERIES ARE DESPATCHED THE DAY BEFORE DELIVERY. DELIVERIES ARE SENT ON A 24 HOUR SERVICE WITH DHL, WE’LL LET YOU KNOW WHEN IT LEAVES BY EMAILS AND/OR TEXT MESSAGE, AND IN ADDITION, DHL WILL EMAIL YOU ON THE MORNING OF DELIVERY ADVISING A 2HR DELIVERY WINDOW.

PLEASE NOTE OUR NEW 2021 WEBSITE NOW SHOWS THE DELIVERY DATE ON ORDERS WHEN YOU ORDER!

NOTE THAT STANDARD DELIVERIES ARE MADE TUESDAY – FRIDAY.

WE ARE TRIALLING A SATURDAY DELIVERY OPTION(COMINGSOON) – DESPATCH ON A FRIDAY FOR DELIVER ON A SATURDAY WHICH HAS A SMALL SURCHARGE.

WE CURRENTLY USE POLYSTYRENE BOXES,(WHICH YOU CAN RETURN FOR FREE CREDIT!) TO MAKE SURE THEY REACH YOU IN TIP-TOP CONDITION. BUT PLEASE NOTE THAT IN SOME VERY RARE CASES, PARTICULARLY IN WARMER MONTHS OR DURING PEAK COURIER PERIODS WHERE TRANSIT TIMES ARE LONGER THE CONTENTS MAY HAVE THAWED PARTIALLY. THIS DOES NOT AFFECT THE QUALITY OF THE PRODUCTS IN ANY WAY AND YOU CAN SAFELY REFREEZE THEM IN YOUR FREEZER. FOR THIS REASON, WE CANNOT ACCEPT ANY CLAIMS BASED ON THIS WHERE THE ITEMS HAVE BEEN DELIVERED THE NEXT WORKING DAY AFTER DESPATCH. THIS INCLUDES IF YOU RESCHEDULE YOUR DELIVERY WITH THE COURIER (WHICH WE STRONGLY ADVISE AGAINST AS IT MAY MEAN YOU DON’T RECEIVE IT AT ALL), OR THE PLACE YOU HAVE REQUESTED THEM TO LEAVE YOUR ORDER IS UNAVAILABLE OR UNSUITABLE. PLEASE SEE OUR T&C’S FOR FULL DELIVERY CONDITIONS.